Help and support

No. Loanbooq is accounting software. It works out the interest on loans you already hold, as lender or borrower, and posts the journals to your own Xero organisation. It does not lend, arrange loans or give advice.

A Xero organisation with your loan accounts in its chart of accounts, an account for the interest, and a Xero login that can create manual journals in that organisation. If you are not sure your login can, ask whoever manages users in your Xero organisation. Getting started has the details.

No. You sign in on Xero's own page and approve the connection there. Xero then gives Loanbooq an access key for the organisations you chose. The key is encrypted and kept on our server, never in your browser, and you can end the connection at any time from Loanbooq or from Xero.

It reads your organisation's name and currency, the chart of accounts, tracking categories, the transactions on the loan accounts you choose, and the Balance Sheet for opening balances. It writes manual journals: interest, and any repayment you record. It never touches invoices, bills, contacts, payroll or bank feeds. See the full list.

No. Interest journals are posted with no tax, so Xero adds no tax to them. If a loan in your organisation needs tax on its interest, record that tax in Xero yourself.

Loanbooq works in the currency of each Xero organisation, so an organisation kept in rand shows rand and one kept in dollars shows dollars.

No. Before anything goes to Xero, Loanbooq checks what is already posted for each loan. If interest for a month is already posted, it stops and tells you who posted it. Automatic posting makes the same check.

Yes. Open Post History and choose Void on the post, or tick several and choose Void selected. Loanbooq voids the journals in Xero and the months can be posted again. If you void a journal inside Xero instead, Loanbooq finds it the next time Post History loads. Post History, voids and corrections.

Yes. Choose Email beside Download on any report, the Forecast or the Dashboard. The client receives the PDF or Excel file from Loanbooq with your name on it, and their reply comes to you. Emailing a report.

Yes. Everyone in an account shares its loans, rates and Post History, and each person connects Xero with their own Xero login. To add colleagues, email us their email addresses and we add them to your account.

In Loanbooq, open Organisations and choose Remove on the organisation, or Disconnect all. Loanbooq ends the connection at Xero as well. You can also disconnect from inside Xero, under Connected apps in the organisation's settings. Your loans and Post History stay in Loanbooq, and the journals already posted stay in Xero. How to disconnect.

Email us to close your account. We disconnect your organisations at Xero. The journals already in Xero stay there, because they are part of your books. Your Loanbooq data is kept or deleted as our Privacy Policy sets out.

Plans are sized by the number of organisations and loans, and every plan includes every feature. See Pricing.